Frequently Asked Questions…

  • What is supplemental insurance?

  • Cash benefits paid directly to you (unless you ask otherwise) that help cover costs your health insurance doesn’t—like deductibles, travel, lost income, and everyday bills.

  • Which plans are available?
  • Hospital Indemnity (IndemniCare), Accident (InjurCare Plus), Cancer (CancerCare Plus), Heart & Stroke (CardiaCare Plus), and Child Whole Life.

  • Do premiums go up with age or after a claim?
  • No. Premiums don’t increase with age, and claims don’t cause rate hikes.

  • Can I use this with my current health insurance?
  • Yes. These benefits are paid in addition to any other coverage you have.

  • Who receives the benefit payments?
  • You do—directly—unless you tell us to pay a provider.

  • Is there a Return of Premium feature?
  • Yes. Many policies include a Return of Premium benefit (premiums returned, less any claims paid) according to the policy terms. Exact details are in your policy.

  • Can I keep my coverage if I change jobs or move?
  • Yes. Coverage is portable as long as premiums are paid.

  • Are there waiting periods or exclusions?
  • Some benefits may have waiting periods, pre-existing condition limits, or other exclusions. See the policy for complete details.

  • Is this major medical insurance?
  • No. It’s supplemental coverage designed to help with out-of-pocket costs.

  • Can I cover my family?
  • Yes. Options are available for spouses and children.

  • How do I file a claim?
  • Submit a simple claim form and supporting documents (e.g., EOB, bills). Benefits can be sent by direct deposit.

  • Are benefits taxable?
  • Generally, if you pay premiums with after-tax dollars, benefits may be tax-free. Please consult your tax advisor.